My mobile device is asking for a PIN when I try to connect it with the scale, what pin/code should I use?
When you connect your scale to your mobile device you should do so through the Settings page in the ConnectScale App and not your mobile device settings. Simply ensure that your Bluetooth is turned on in your device settings and then go into the ConnectScale app’s Settings Page and next to Mobile Device under Bluetooth Settings section tap the “Tap to Scan” The app will discover your scale without requiring a pin/code.
What happens if I am fishing around other anglers that are using a ConnectScale?
As long as you have establish the connection for your scale and device you will not pick up someone else’s catches on your app. Unlike the old versions of bluetooth devices the way Bluetooth 4.0 works is that it does not use a password or pin to connect. When powered on the scale sends out a signal. When you tap on “Tap to Search” on the settings page of the app it establishes that connection. Once connected your device will only register data transferred from your scale.
The only time this will be a problem is if you are in very close proximity to another angler and both of you have scales powered on when you are trying to connect to your scale for the 1st time. So as long as you establish connection prior to scenario you will not have issues.
One additional note: After you have establish connection, when you are out on the water and you lose connection due to inactivity or some other reason, to reestablish that connection all you will need to do is tap the Bluetooth icon in the upper right of the screen.
When I weigh my catch the data is not transferring to the app, what should I do?
First thing is to ensure that your Scale is connected to your mobile device. Each page of the ConnectScale app has a Bluetooth Icon in the top right hand side of each page. When this icon is white it means that you have a connection established. If it is gray then it means that the connection has timed out and you will need to establish or reconnect the signal. To establish a signal for the 1st time go to the Settings Page and next to My Device tap the "Tap Here". Once you have established a connection you should see "ConnectScale" listed as your device. If you have already identified your scale and the connection has been broken due to timing out then simply tap the Bluetooth Icon on any page to reestablish the connection. Note that the scale must be powered on when establishing or reconnection to your mobile device.
Batteries in my ConnectScale keep dying between uses, what do I need to do?
The ConnectScale has a slow power drain on batteries due to the memory and bluetooth functions. We recommend that you remove batteries from the compartment in-between uses and then replace the day you will be using your scale.
What is the capacity and margin of error the scale?
The ConnectScale has a capacity of 25KG(55 LBS) using a division of 10G with a permissible error of +/- 40G (.0882 LBS)
I dropped my scale in the water (or left it in the rain) and now it will not work, what options do I have?
The ConnectScale is water resistant not water proof. If you have damaged the scale by exposing it to water, we offer a replacement program where you may send in a video or image of the scale showing proof of the damage and we will provide a one-time unique discount code that you may use on our site to purchase a replacement scale for $30 that includes free shipping.
Do you offer a warranty?
We have a 1 Year Manufacture’s warranty, so if your scale stops working due to a product defect you may submit a claim to email@example.com In the email include type of defect and Proof of purchases (including a copy of receipt showing Place of Purchase and Date of Purchase). If you purchased from our website please include your order #. Once we receive the claim we will follow up with instructions on how to proceed.
What is your return policy?
If you purchased the scale from our website, then you may return the scale and packaging undamaged within 30 days of purchase and we will return payment minus a $7 Shipping, Handling, and Restocking fee to the Credit Card or PayPal account used to purchase. If you purchased from another dealer then you will need to contact them about their return policy.